Legal

Legal & policies

The terms and policies that apply when you use RYDO, operated by RYDO TRANSPORT TECHNOLOGIES PRIVATE LIMITED (RYDO.INDIA), CIN U49220TN2026PTC198982.

• Privacy PolicyHow RYDO may collect, use, share, retain and protect personal data of riders and captains, and the choices and rights available to you.
• Terms & ConditionsThe terms for using the RYDO website and apps: eligibility, RYDO’s role, accounts and acceptable use, bookings and pricing, suspension and governing law.
• Rider Terms of ServiceWhat riders can expect and are expected to do: booking details, conduct and safety, fares and payments, cancellations, emergencies and trip records.
• Captain/Driver AgreementThe agreement for captains and drivers: eligibility and onboarding, service standards, earnings and settlements, safety reviews and termination.
• Cancellation & Refund PolicyHow RYDO discloses cancellation windows and fees, handles no-shows and failed pickups, and reviews refund requests.
• Fare & Pricing PolicyThe RYDO fare card, how fares are built and disclosed, how receipts and adjustments work, and how fare disputes are reviewed.
• Driver Verification PolicyHow RYDO verifies captains’ identity, licences and documents, keeps them secure, and handles rejections and appeals.
• Vehicle Compliance PolicyThe vehicle documents, roadworthiness and inspection requirements for captains, and how vehicle changes and incidents are handled.
• Passenger Safety PolicyRYDO’s passenger safety policy: pre-trip checks, prohibited conduct, reporting, emergency response and the accuracy of safety features.
• Insurance PolicyHow RYDO confirms and describes insurance coverage, handles incident reports and claims assistance, and reviews cover before expanding.
• Grievance Redressal PolicyHow to raise a complaint with RYDO, how it is acknowledged, investigated and escalated, and how non-retaliation is handled.
• Data Retention & Deletion PolicyHow RYDO keeps, minimises, deletes and disposes of personal data, including deletion requests and legal holds.
• Payment & Settlement PolicySupported payment methods, captain settlements, payment security, reconciliation, failed or disputed transactions and statements.
• Lost Property PolicyHow to report a lost item, how its return is coordinated safely, and the limits of RYDO’s assistance.
• Accessibility & Non-Discrimination PolicyRYDO’s policy on equal treatment, requests for assistance and reasonable adjustments for riders and captains with disabilities.
• WalkMate Privacy & Service RulesHow RYDO will handle personal data for RYDO WalkMate, and the rules for walks, safety and conduct, when WalkMate launches.
• Founding Captain offerThe terms of RYDO’s Founding Captain offer: a ₹1,599 pre-registration fee, limited to the first 2,000 eligible captains, granting lifetime 0% RYDO commission on qualification.
• Delivery termsThe terms for RYDO delivery services: sender responsibilities, prohibited items, recipient and captain duties, failed delivery and loss or damage.