How can we help?

Open the RYDO Rider app, set your pickup and drop, choose a ride type and check the fare before you confirm. The app then shows your captain’s name, vehicle and number plate, and you can follow them on the map.

Bike and Scooty are quickest for one person, Auto takes up to 3, Cab Mini and Cab Premium take 4, and Cab XL takes 6. Compare them on the ride types page.

Your ride starts only when you read out the 4-digit OTP shown in your app to the captain who has arrived for your booking. Share it only after you have checked the number plate.

Do not get in. Move to a safe place and contact support, or call 112 if you are in immediate danger.

Where the app allows it, update the destination in the app. Any change to the fare is shown before you accept it where possible.

Cancel from the trip screen before the ride starts. A cancellation fee applies only if the app showed it to you before you booked, and never when the service was not provided or a platform error caused the cancellation.

Yes. If your captain is waiting at the pickup point, ₹1.50 per minute is charged from the time they arrive until you share your OTP. It is added to the final fare and shown on your receipt.

At the end of every ride you choose: pay the captain in cash, or pay online through Razorpay with UPI, a card, netbanking or a wallet. The fare, including the ₹5 convenience fee, is shown before you book and again on the trip summary.

Don’t pay a second time until the status is known. Email support@rydoind.in with your booking reference. RYDO checks the payment records, and an approved refund goes back to your original payment method.

Refunds can be requested for duplicate payments, failed or unfulfilled bookings, incorrect fees and other eligible issues. Use Help & support in the app or email support@rydoind.in with your booking reference. Timing depends on your bank and the payment provider. See the Cancellation & Refund Policy.

Your past rides and receipts appear in your ride history in the Rider app. You can also ask support for receipts and trip records.

Tap the red SOS button on the trip screen. It calls 112 straight away, or alerts RYDO Support with your live location and ride details. In an emergency, always call 112 first. See all safety features.

Yes. Tap Share trip during your ride to send a live link that lets them follow your trip.

No. RYDO staff and captains will never ask for your UPI PIN, card PIN, password or a payment or login OTP. The only code you read out is the 4-digit trip OTP, and only to the captain who has arrived for your booking.

Email support@rydoind.in as soon as you can with your booking reference, the trip date and a short description of the item. RYDO helps coordinate a safe return without sharing anyone’s personal phone number. Recovery can’t be guaranteed, and any return fee is agreed with you first. See the Lost Property Policy.

Rate your ride after the trip. For anything serious, email support@rydoind.in with your booking reference, the date and what happened. You will not be penalised for a good-faith complaint. See the Grievance Redressal Policy.

Email support@rydoind.in from your registered details and ask for deletion. Some records must be kept for legal, payment, safety or fraud-prevention reasons, and RYDO will explain the outcome. See the Data Retention & Deletion Policy.

Yes. The RYDO Rider and Captain apps work in English and Tamil.

See what you need and pre-register on the captain page.