RYDO — ride-hailing in Chennai & Tamil Nadu: book a bike, auto or cab

RYDO TRANSPORT TECHNOLOGIES PRIVATE LIMITED · Version 1.0 · Published 25 October 2026

1About this policy

RYDO TRANSPORT TECHNOLOGIES PRIVATE LIMITED (“RYDO”, “we”, “us”) plans to offer RYDO WalkMate, a feature for booking a companion for a short walk of around 2 km in a public place, for friendly conversation and company. WalkMate is coming soon and is not available yet. This policy applies to WalkMate when it launches. Until then, the only WalkMate information we hold is what you give us on the WalkMate waitlist form (your name, age, role, what you would use it for, your area and mobile number), which we use only to ask about WalkMate and tell you when it is ready near you.

This policy adds to the RYDO Privacy Policy. Where the two differ for WalkMate, this policy applies. Version 1.0, published 25 October 2026.

2What WalkMate is, and is not

WalkMate is friendly social walking and conversation in public places. It is not a taxi ride, a dating service, a bodyguard or security service, a counselling, therapy or medical service, or an emergency-response service. WalkMate does not treat depression, loneliness or any mental-health condition, and it cannot guarantee personal safety.

If you are struggling, please talk to a doctor or someone you trust, or call Tele-MANAS, the free 24x7 national mental-health helpline, on 14416. In an emergency, call 112.

3Information we collect

• Account details: name, mobile number, email address, confirmation that you are 18 or older, profile photo and account preferences.
• Booking details: booking reference, the package you choose and its price, the public meeting point, intended route or destination, booking times and status, cancellation details and your feedback.
• WalkMate companion verification: the identity and eligibility information needed to review a companion’s profile. Identity documents are collected only when needed, kept with restricted access and retained only for a defined lawful period.
• Location: approximate or precise location only when needed for a booking you request or a location feature you turn on.
• Support and safety reports: messages to RYDO Support, reports, blocks, complaint details and information needed to look into a safety concern.
• Technical information: app version, device and diagnostic information, security logs and service usage needed to run and protect WalkMate.

We do not collect information that WalkMate does not need, and we only describe checks on this page that we actually carry out.

4How you feel

WalkMate does not ask about your health or mental state. If you mention how you feel in a support message, report or feedback, we use it only to respond to that message or report. We never use your emotional state, or anything we could infer about your mental health, for advertising, profiling or marketing.

5How we use information

We use WalkMate information to create and manage accounts; match you with an available WalkMate; confirm and run bookings; work out and record the price of your package; provide support; handle cancellations, refunds, complaints and safety reports; prevent fraud and misuse; keep the app secure; improve the service; and meet legal obligations. We use personal information only for these stated purposes.

6Who we share information with

We share information only where needed: with the person you are matched with for a walk, authorised RYDO staff, our hosting, database, customer-support, payment and verification providers, and authorities when the law requires it or when needed to respond to a serious safety concern. We do not sell personal information to advertisers.

Before you book, the app shows what profile details the other person will see. Identity documents, personal phone numbers and location history are not shown to the other person.

7Location and trip sharing

Location is used only for a booking you request or a feature you turn on. Trip sharing with someone you trust is optional, shows the walk only while it is in progress, and can be stopped at any time. You can turn off optional location sharing in the app or your phone’s settings, although some booking features may then not work.

8Security and how long we keep data

We protect WalkMate information with restricted staff access, encrypted transmission, secure sign-in, backups where appropriate and monitoring for suspicious access. No online service can promise perfect security. We keep information only as long as needed for the purpose it was collected for and for legal, accounting, dispute or safety requirements, following the RYDO Data Retention and Deletion Policy. When it is no longer needed, it is securely deleted or anonymised.

9Your rights and choices

Under India’s Digital Personal Data Protection Act, 2023 and the rules made under it, you can ask for a summary of the personal data we hold about you and how it is used, ask us to correct, complete, update or erase it, withdraw consent you have given (this does not affect processing before you withdrew it), nominate someone to exercise your rights if you die or become unable to, and raise a grievance with us. Before we collect personal data that needs your consent, we will show you a clear notice that explains each purpose.

Send requests to support@rydoind.in or use the help options in the RYDO app. We respond within the time required by law. If you are not satisfied with how we handle a grievance, you can follow the Grievance Redressal Policy and, once you have used it, complain to the Data Protection Board of India.

10Data breaches

If a personal data breach affects you, we will tell you without delay in plain language, explaining what happened, the possible consequences, what we are doing about it and what you can do. We will also report it to the Data Protection Board of India and other authorities as the law requires.

11Who can use WalkMate

WalkMate is for adults aged 18 or older. Users confirm their age when they sign up for WalkMate. If we find that an account belongs to someone under 18, we will close it and delete the WalkMate information we do not need to keep by law.

12Meeting and conduct rules

• Walks start at an agreed public meeting point and follow an agreed public route. Private homes and isolated places are not allowed.
• Respect personal boundaries, consent and each other’s right to end a walk at any time.
• Harassment, threats, discrimination, coercion, unwanted contact and requests to break the law are not allowed.
• Do not pressure the other person to share contact details, move to a private place, extend the booking or keep talking.
• Route or time changes must be made through the app.
• WalkMates must not claim to provide professional care, counselling or security.

13Safety features

• Identity and profile verification for WalkMates, carried out under a documented process. Verification lowers risk but is not a guarantee of safety.
• Public meeting points and clear route information for every booking.
• Report and block: report misconduct, stop being matched with someone again, and reach a monitored RYDO Support team.
• Emergency help: a quick way to call 112 and contact RYDO Support. RYDO does not dispatch police, ambulance or other emergency responders.
• Optional trip sharing that is time-limited and easy to stop.
• A documented process for reviewing incidents, escalating them, preserving relevant information lawfully and restricting accounts.

14Prices, cancellations and complaints

The app shows the price of your WalkMate package before you book, and that is the amount charged. Current packages are listed on the WalkMate page. Cancellation, no-show, refund and appeal rules will be shown in the app and published on this website before WalkMate accepts bookings.

Reports are reviewed promptly by authorised staff. While we look into a credible safety concern, we may restrict or suspend an account, following a fair and documented process. Complaints can be raised as described in the Grievance Redressal Policy.

15Changes and contact

We will update this policy when WalkMate launches or changes, show the date of the latest version on this page, and tell users about important changes in the app. Questions about WalkMate or this policy can be sent to support@rydoind.in.