Legal

Captain/Driver Agreement

1Eligibility and onboarding

A captain must satisfy all applicable age, driving licence, vehicle, permit, insurance, fitness, identity and verification requirements for the service category and operating area. Documents must be genuine, current and match the person and vehicle used. RYDO verifies mandatory records before enabling relevant trips and monitors expiry dates, and will not enable a service category until its legal requirements are confirmed.

2Service standards

Captains must obey traffic laws, maintain a roadworthy vehicle, follow booking procedures, protect passenger information, behave respectfully, and promptly report accidents, safety issues or material document changes. Captains must not share accounts, use an unverified substitute driver, falsify trip records, discriminate unlawfully, harass passengers or misuse passenger contact details.

3Earnings, fees and settlements

RYDO charges captains a commission on completed rides: for standard captains, 5%–15% per completed ride depending on the applicable plan, city, category or promotion, as disclosed before it applies. Qualifying Founding Captains receive 0% RYDO commission as described in the Captain Pre-Registration & ₹1,599 Offer Terms. Platform and service charges, taxes, payment-provider fees and adjustments may apply separately and are disclosed. Captains can review their earnings and wallet in the app and can raise a discrepancy through support at support@rydoind.in. Payouts are covered by the Payment & Settlement Policy.

4Safety reviews and account restrictions

RYDO may review credible reports of unsafe conduct, fraud, document issues or vehicle condition and may restrict access while a serious safety concern is investigated. RYDO will record the reason, protect personal information, allow the captain to respond where appropriate and comply with any mandatory off-boarding or reporting rule.

5Relationship and termination

The relationship between RYDO and a captain is determined by applicable law and by how the service actually operates, not only by the label used in this agreement. A captain can deactivate their account at any time by contacting support. RYDO may end a captain’s access on the grounds set out in this agreement and applicable law, such as fraud, serious safety violations or expired mandatory documents. On termination, outstanding settlements are handled under the Payment & Settlement Policy, complaints under the Grievance Redressal Policy, and the captain must stop using the RYDO app and any RYDO data.

6Disclosures and records

RYDO provides captains with the current agreement, the applicable fee schedule and the policy versions that apply to them. RYDO keeps settlement statements and required trip records in a way that supports reconciliation and lawful audits. Captains can request corrections or raise a grievance through support at support@rydoind.in.

7Professional conduct and privacy

Captains must use passenger information only for the booked service, must not contact passengers for unrelated purposes, and must not publish trip details or passenger images without a lawful basis. Passenger information must not be copied into personal contact lists or shared with third parties without authorisation.

8Cancellations and trip completion

Captains must follow the app’s booking, arrival, cancellation and completion process and must not mark a trip complete when it was not completed. Reasons for cancellation or a service interruption must be recorded accurately. Suspected technical errors should be reported through support.

9Incidents, complaints and cooperation

Captains must promptly report accidents, suspected fraud, threats, unsafe conditions or material document changes. They should keep relevant trip references and cooperate with lawful investigations while avoiding disclosure of passenger information to unauthorised people.

10Training and policy acknowledgement

Before taking trips, captains will receive the applicable safety, app-use, payment and privacy instructions, including the safety toolkit in the captain app, and will be asked to acknowledge the current agreement. RYDO will keep a record of acknowledgements and updates and provides a route for captains to ask questions or raise concerns.