Legal

Insurance Policy

1Required coverage

Before operations in a service category begin, RYDO will confirm with qualified insurance professionals the cover required for the platform, vehicles, captains, passengers and delivery activity, as applicable. Requirements vary by vehicle class, service, location, licence and contract.

2How RYDO describes coverage

Any public statement about insurance will match the issued policy wording, including who is insured, the covered activity and period, limits, exclusions, deductibles and the claim process. RYDO does not state that every trip, person, parcel or accident is covered unless the insurer’s terms support that statement.

3Reporting an incident

Accidents and potential claims can be reported through support at support@rydoind.in. RYDO will tell the reporter what information the insurer requires and may help route documents or contact details, but the insurer decides coverage and whether a claim is accepted under the policy terms.

4Renewal, evidence and records

RYDO tracks policy expiry dates and keeps policy schedules, endorsements and renewal confirmations securely, with access limited to authorised staff. Coverage is reviewed whenever a new vehicle type, service category, geography or business arrangement is introduced, and affected operations are suspended if legally required cover lapses. Records are shared with the insurer, broker, adviser or authority only when appropriate and are kept for the period required by law or the claim process.

5Customer communication and exclusions

Support staff are trained to direct insurance questions accurately without making unsupported guarantees. Material exclusions and claim conditions are communicated accurately, and insurance is not a substitute for statutory compliance or safe operation. Contracts, app disclosures and marketing statements are reviewed whenever coverage changes.

6Claims assistance

RYDO explains the process for notifying RYDO and the insurer, the documents the insurer commonly requests and the contact responsible for coordinating the file. RYDO does not guarantee acceptance, payment or a settlement amount; those depend on the policy wording, the evidence and the insurer’s assessment.

7Coverage review before expansion

Before adding delivery, bike, auto, taxi or another service, RYDO verifies whether existing policies cover that activity and whether endorsements or separate policies are needed. Limits and exclusions are reviewed whenever the operating model, geography or contract changes.