Legal

Accessibility & Non-Discrimination Policy

1Equal and respectful treatment

RYDO prohibits unlawful discrimination, harassment and abusive conduct toward riders, captains, employees and applicants. Reports are reviewed consistently, good-faith complaints are protected from retaliation, and confidentiality is protected as far as possible.

2Accurate accessibility information

RYDO describes app, vehicle and support accessibility features accurately. RYDO does not claim wheelchair access, assistive-technology compatibility, special assistance or other accommodations unless they are genuinely available for the relevant service and area, and makes clear when a requested option is not available. The Accessibility page on this website lists what works today and what does not.

3Requests for assistance

Users can ask for help or report an accessibility barrier through support at support@rydoind.in. RYDO works toward readable text, clear instructions, accessible controls and alternative support channels where reasonably feasible, and support staff will be trained to communicate respectfully and explain the available options.

4Service decisions

Any restriction or exception is based on legitimate safety, operational or legal reasons and is reviewed under applicable law. RYDO does not use accessibility needs as a reason for unfair treatment where a reasonable and lawful accommodation is possible.

5Reasonable adjustments

Where required by law and reasonably feasible, RYDO will consider adjustments to communication, support or service arrangements. RYDO does not guarantee a particular vehicle, assistance or accessibility feature unless it is confirmed for the relevant location and time.

6Reporting and investigation

Discrimination, harassment or an accessibility barrier can be reported to support@rydoind.in. RYDO assigns a trained reviewer, collects only the information needed to investigate, protects the reporter from retaliation, documents any corrective action and communicates the outcome to the extent appropriate without disclosing confidential information about another person. Recurring reports lead to reasonable improvements where feasible and legally required.

7Training and improvement

RYDO will train relevant employees and captains on respectful communication, privacy, accessibility requests and escalation. Complaints and product feedback are reviewed periodically to identify recurring barriers, corrective actions are assigned, and RYDO assesses whether the changes improved the user experience. RYDO will obtain qualified advice on accessibility and non-discrimination obligations as its services expand.